At Bacteriostatic Water Lab, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the steps we take to keep your data secure when you visit our website or place an order.

Information We Collect

When you browse our website, certain information may be collected automatically to improve your shopping experience and support our services. This may include:

• Pages and products you view, allowing us to display recently viewed items.
• Your IP address, browser type, and approximate geographic location for security purposes and to estimate shipping costs and applicable taxes.
• Shipping information entered during checkout to calculate delivery options and process your order.
• Cookie data used to remember items in your shopping cart and improve website functionality.

When you place an order or create an account, we may collect:

• Full name
• Billing address
• Shipping address
• Email address
• Telephone number
• Payment information
• Optional account credentials, including your username and password

How We Use Your Information

The information we collect helps us provide our products and services efficiently. Specifically, we use your data to:

• Process and fulfill your orders.
• Send order confirmations, shipping updates, and other account-related communications.
• Respond to customer service requests, returns, exchanges, and refund inquiries.
• Process payments securely and help prevent fraudulent transactions.
• Create and manage customer accounts.
• Comply with applicable legal, accounting, and tax obligations.
• Improve our website, product offerings, and overall customer experience.
• Send promotional emails and marketing updates if you have chosen to receive them.

Data Retention

To comply with tax, financial, and regulatory requirements, we retain order records for seven (7) years. These records may include your name, email address, billing details, and shipping information.

Personal information that is no longer required for legal or operational purposes is securely deleted or anonymized. If you wish to have your account removed, you may request deletion of your personal information by contacting our support team.

Access to Your Information

Access to customer information is restricted to authorized personnel only, including administrators and designated staff responsible for order fulfillment, customer support, and refund processing.

Third-Party Services

To operate our business efficiently, we work with trusted third-party service providers. Only the information necessary for their services is shared.

Payment Processing

Payments are processed securely through our authorized payment providers. Your complete payment information is encrypted during transmission and is not labd on our servers.

Fluent CRM

If you subscribe to our marketing emails, your name and email address are shared with Fluent CRM solely to deliver newsletters, promotional offers, and other marketing communications.

Google Analytics

We use Google Analytics to better understand how visitors interact with our website. This service collects anonymous usage data through cookies, helping us improve site performance and user experience.

Shipping Partners

To deliver your order, we provide our shipping carriers with the information necessary to complete delivery, including your name, shipping address, and contact details when required.

We never sell, rent, or trade your personal information to third parties.

Cookies

Cookies are used to enhance your browsing experience by remembering shopping cart contents, improving website performance, and collecting anonymous analytics data.

Most web browsers allow you to disable cookies through their settings. Please note that disabling cookies may affect certain website features, including the checkout process.

Your Privacy Rights

Depending on your location and applicable privacy laws, you may have the right to:

• Request access to the personal information we hold about you.
• Correct inaccurate or incomplete information.
• Request deletion of your personal data, subject to legal retention requirements.
• Withdraw consent for marketing communications at any time.

To exercise any of these rights, please contact us using the information below. We aim to respond to all privacy requests within 30 days.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, disclosure, or misuse.

Our website is secured using HTTPS encryption, and payment transactions are processed through secure payment gateways. Sensitive payment information is never labd on our servers.

Contact Information

If you have questions about this Privacy Policy or would like to submit a request regarding your personal information, please contact us:

Bacteriostatic Water Lab
1901 NW 67th Pl, Suite X
Gainesville, FL 32653

Email: support@bacteriostaticwaterlab.com